Legal matters

1. Information We Collect

We collect personal information to provide and enhance our services. This data may be provided directly by you or collected automatically through your interaction with our services.

1.1. Information You Provide to Us

• Account Information. When you register on our platform, we ask for personal details like your name, email address, phone number, and password to create and manage your account.
• Profile Information. To access additional features or services, we may ask for more information, such as your shipping address, billing address, and company registration details.
• Payment and Financial Information. We collect your payment details (such as bank account numbers) to process transactions on our marketplace. We may also collect transaction history and details, which may be stored or processed by third-party payment providers.
• Identity Verification. In compliance with local regulations, we may request documents such as a copy of a passport, AADHAR card, PAN card, or GSTIN for identity verification when you wish to sell on our platform.
• Communications Data. When you communicate with us via email, phone, WhatsApp, or through the platform’s messaging tools, we store these communications and any personal information you provide for future reference.

1.2. Information Collected Automatically

• Usage Information. We collect data about how you interact with our services, including pages visited, searches performed, items clicked, time spent on pages, orders placed, and links clicked. This data helps us improve user experience and optimize service delivery.
• Device and Log Data. We may collect information about the device you use to access our services, such as your IP address, browser type, operating system, device identifiers, and timestamps for your interactions.
• Location data. Depending on your device settings, we may collect your approximate location, which is inferred from your IP address or GPS data.
• Cookies and Tracking Technologies. We use cookies, web beacons, and similar tracking technologies to personalize your experience, analyze traffic, and deliver tailored advertising. You can manage your cookie preferences in your browser settings (see Section 5 for more details).

2. How We Use Your Information

We use your personal information for various purposes to ensure the proper functioning and enhancement of our services.

• We use your information to process orders, facilitate transactions, manage your account, and operate our marketplace.
• Your data helps us respond to inquiries, resolve disputes, troubleshoot issues, and improve overall customer service.
• We use your usage data to offer personalized recommendations and relevant advertising based on your browsing and purchasing history.
• Your information helps us detect and prevent fraudulent activities, unauthorized access, and other illegal activities on our platform.
• We may use your data to comply with applicable laws, regulations, or court orders and to cooperate with law enforcement or regulatory bodies.

3. How We Share Your Information

3.1. With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These service providers are required to protect your information and use it only as directed by us.

3.2. For Legal Reasons: We may disclose your personal information when required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency).

3.3. In the Event of a Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. In such cases, we will notify you and ensure that the buyer respects the terms of this Privacy Policy.

4. Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, enforce our policies, or as otherwise permitted by law. After that, we will securely delete or anonymize your data.

5. Your Rights and Choices

• Access and Update Information. You can review, update, or correct your personal information by logging into your Equirig account.
• Data Portability. In some jurisdictions, you may have the right to request a copy of your personal information in a structured, machine-readable format.
• Right to Deletion. You may request the deletion of your personal information by contacting us at support.equirig.com. We will fulfill your request as long as it does not interfere with legal obligations, fraud prevention, or other permitted reasons for retaining your data.

6. Security of Your Information

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. The documents and details submitted by you are stored in a safely encrypted location. You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

7. Other important information

• International Data Transfers. Your personal information may be used, stored, and processed in any country where we have facilities or in which we engage service providers. These locations may be outside of your state, province, or country of residence, and may have different and/or less protective data protection rules than those of your state, province, or country. As a result, this information may be subject to access requests from governments, courts, regulatory agencies, security authorities, or law enforcement in those jurisdictions according to the laws in those jurisdictions.
• Amendments. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and if the changes are significant, we will notify you through email or via our services. Your continued use of the services after the changes have been made will constitute your acceptance of the updated policy.

Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us. Thank you for choosing Equirig! We value your privacy and are committed to protecting your personal information.